The way people find businesses has fundamentally changed
For two decades, SEO meant one thing: rank higher on Google. Get to page one, stay on page one, and customers will find you. That model shaped entire industries, content agencies, link-building services, keyword consultants, all organized around one metric: where do you appear in Google search results?
That model is not dead. But it is no longer sufficient, and it is no longer the primary battleground for visibility. A significant and growing share of buying decisions now start somewhere else entirely: inside AI chat interfaces. When someone opens ChatGPT and asks "what is the best snow removal software in Canada" or "who builds iOS and Android apps for small businesses in New Brunswick," they are not looking at a list of blue links. They are reading a synthesized answer, and that answer either includes your business or it does not.
The businesses appearing in those answers did not get there by accident. They got there because of a discipline that is still poorly understood outside of technical marketing circles: Generative Engine Optimization, or GEO.